FAQs
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times.
We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
Our shipping carriers experience high demand during peak seasons, leading to extended delivery times.
We’re committed to getting your order to you as quickly as possible and appreciate your patience during these busy periods.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Please contact our support team for assistance if you have any additional questions.
We recommend placing orders early to avoid delays, especially during peak seasons like Black Friday and Christmas. This helps ensure you receive your items when you need them.
Please contact our support team for assistance if you have any additional questions.
We aim to fulfil your order within 2 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12pm from Monday to Friday. Any orders submitted after 12pm on Friday will be handled on the following Monday.
Please note: Shipments to non-EU countries may take longer to process.
Please note: processing times may take longer during Black Friday and Christmas.
We aim to fulfil your order within 2 working days from the date of the order confirmation.
We endeavour to start processing orders on the same day they are submitted if they are placed before 12pm from Monday to Friday. Any orders submitted after 12pm on Friday will be handled on the following Monday.
Please note: Shipments to non-EU countries may take longer to process.
Please note: processing times may take longer during Black Friday and Christmas.
See our International Shipping page for all information at one glance.
See our International Shipping page for all information at one glance.
You should have received a shipping confirmation email with a tracking number. Sometimes this can land in your spam folder.
You should have received a shipping confirmation email with a tracking number. Sometimes this can land in your spam folder.
Initially we would ask you to please check with your neighbours, back doors etc, in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
Initially we would ask you to please check with your neighbours, back doors etc, in many cases the parcel can be found there. If a parcel is lost, please get in touch and we will reach out to the carrier for an update.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
We’re sorry if something is wrong with your order, if you get in touch with our Customer Care Team as soon as possible we can help to solve any issues you may have.
Yes, we do! We ship to many international destinations. View our shipping page for more information.
For orders in the UK, please visit our UK store: makewell.co
For customers in the United States: we will launch a US website soon!
Yes, we do! We ship to many international destinations. View our shipping page for more information.
For orders in the UK, please visit our UK store: makewell.co
For customers in the United States: we will launch a US website soon!
For EU customers: We hope you won’t need to return your order, but if you do, please contact us.
For customers outside the EU: Unfortunately, we cannot accept returns from countries outside the European Union. All sales are final.
Please note that for hygiene reasons, we can only accept returns if the products are completely sealed and in perfect condition.
Please note that for hygiene reasons, we can only accept returns if the products are completely sealed and in perfect condition.
For EU customers: We hope you won’t need to return your order, but if you do, please contact us.
For customers outside the EU: Unfortunately, we cannot accept returns from countries outside the European Union. All sales are final.
Please note that for hygiene reasons, we can only accept returns if the products are completely sealed and in perfect condition.
Please note that for hygiene reasons, we can only accept returns if the products are completely sealed and in perfect condition.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. You will receive an email once we have inspected the return.
Once we receive the products in our warehouse and they pass our return check list, we will process your refund as quickly as possible. You will receive an email once we have inspected the return.
Yes, but please let us know as soon as possible to prevent it from being shipped. However, as we process orders quickly, we may be unable to stop orders once our warehouse has processed them.
If your order has already been processed:
- EU customers: You must wait for delivery and then arrange return shipping.
- Non-EU customers: The order cannot be cancelled, as we do not accept returns outside the EU.
For full details, please refer to our Terms and Conditions.
Yes, but please let us know as soon as possible to prevent it from being shipped. However, as we process orders quickly, we may be unable to stop orders once our warehouse has processed them.
If your order has already been processed:
- EU customers: You must wait for delivery and then arrange return shipping.
- Non-EU customers: The order cannot be cancelled, as we do not accept returns outside the EU.
For full details, please refer to our Terms and Conditions.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
As a first step, we recommend that you try on another browser or clear your browser history. This usually does the trick. If the problem persists, feel free to get in touch with our customer care team.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
Unfortunately, the addition of items after an order has been placed is not possible. The best thing to do is to place an additional order including the outstanding items.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
We send you an order confirmation every time you place an order with us. You can download the invoice through the ''View invoice'' link in those emails and save/ print them.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Yes, all of our products are plant–based. We work hard to provide you with products that are cruelty free and free-from any animal derived ingredients.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
Our capsules are made from Hydroxypropyl methylcellulose or HPMC. It’s made from cellulose fibre and therefore considered natural, as well as being vegan-friendly.
PLEASE NOTE
For the Antiox Cell Protect and G.I. Flora Immune products we use DRcaps® (delayed release caps). These are plant-based but have the added benefit of withstanding your stomach acid to deliver the ingredients straight to the small intestine.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
It’s important to store your products in a cool dark place and away from direct sunlight, please note it is also important to close the lid tightly when not in use.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
The quality and safety of our range is our top priority. All our products are manufactured in certified facilities. Each batch of raw ingredients are lab-tested for their purity and safety.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
Any inconsistencies are harmless, here at MakeWell we are working with high quality natural raw ingredients like plant powders and extracts. Fluctuations in colour and texture are not unusual, especially as we are avoiding the use of any technical adjuvants.
If you have any concerns please feel free to reach out to us and if possible attach an image of your capsules to the inquiry. Contact us here.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.
We always keep up with the latest science and we also work closely with leading doctors and nutritionists. This means we will update our formulas to create the best possible health supplements for you.